•In some cases (although rarely) some damage can occur during the delivery or postage of the plants. In this case please take a photo of the package & Plants as they arrive and send us a message. We will assess the situation and can refund or re-send the plants depending on your preference.

• Plants must be dispatched Monday, Tuesday, Wednesday and Thursday in order to provide Royal Mail 24 delivery before the weekend. Orders given on different days of the week will be sent accordingly and it is likely to arrive after the weekend of the ordered week.

• In case of different delivery requests like if you need postman to leave the package in a safe place please leave a message on the 'Note to Seller' section during purchase.

• Floratica plants are UK grown in a completely closed and controlled environment free of snails and pests. We are not using pesticides or chemicals that later can become harmful to the shrimps or any other fish. So our plants can be safely used on all water setups.

• We would like to hear your feedback regarding your purchase and in case of any problems with the plants please contact us as soon as possible so we can look for the best solution.